Please inform me, i am looking for max diplomatic courier services?

My family got a new friend...he send a packet. Inside of the packet are laptop, money and jewelry. He send is using max diplomatic courier service. The packet arrive in Kualalumpur now. to get that packet my sister should pay special clearance. but before transfer that money through western union..i checked that courier in UK where that packet come from. And the result i could find that courier service name in UK. Please help to inform that this real or just fake.