Anyone got any ideas?

Due to my husband being involved in an armed raid at his place of work, he has been off work for almost 6 months,we are now on income support. I applied for a rent rebate in January but the council failed to mention that the system would not be working for a month whilst they updated it, I complained that they had delibertley failed to notify me of this. The system was supposed to be up and running as of last Monday, apparently it only worked for half an hour ans since then has failed to function. My rent is due again this Friday but they have no idea when this will be resolved. I paid my rent in full last month which left me so broke I had to apply for a Crisis Loan. All I get when I call is that they have no idea when things will be working proberly. I am starting to wonder if this is deliberate due to it being the end of the financial year and I am so frustrated that this is putting unessecary strain on myself and my family but they just don't give a fig.